Monday 27th June 2022

Frequently Asked Questions

Frequently Asked Questions (FAQs)

Below are questions asked by our customers most often. Our goal is to provide clarity for our people because we care! If you do not find the answer you are looking for, you can scroll to the bottom of the page to contact us directly, and one of our team members will get back to you ASAP

How does the sizing run?

On every product page, we have a sizing chart you can access. Each product may run differently.

When can I expect my package?

Almost all of our orders are printed and ready to go out within 2-5 business days. 99% of them are shipped in 3 days or less! Please keep in mind not all orders are shipped together depending on items ordered and quantity. The average total wait time is anywhere from 5-10 business days. We’ll contact you if otherwise.

If your item seems to be taking an unusual amount of time to be delivered, you can feel free to call us at 267-606-0028 or send us an email at contact@PHIApparel.Co and we will get you an update asap.

How can I track my order?

You can track your order by clicking here or navigate to the bottom menu of any page. You will need the ORDER ID number found in your order confirmation email, and the billing email you used during check out. If you cannot locate either of these, we can try and locate the package for you – please contact us.

Can I create a custom order?

We offer a wide variety of sizes and color combinations so you feel like you can purchase the design that is best for you! If you don’t see what you like or have a suggestion, please visit our contact us page or private message us on social media!

You only offer a t-shirt in the design I want… Can I get a hoodie (or another article of clothing)?

We will be expanding our offerings for each design in time. This includes Hoodies, Tank tops, Long-sleeve tees, 3/4 sleeve tees, etc. BUT if you REALLY want something other than a t-shirt, please let us know by contacting us and we will try to make it a priority to get the item you want up on the site to be purchased!

What kind of shirts/hoodies does PHI Apparel Co. print on?

We stick with Bella & Canvas, or Gildan. You can see which brand is used based on the design under the “details” section on a product page

What type of material is the clothing made of?

Depending on the color of clothing you choose, it will vary. Most solid colors are made of 100% cotton. Heather colors are roughly a 50/50 Cotton to Polyester mix. No matter what item you choose, you’ll find our clothing pretty dang comfortable!

What forms of payment does PHI Apparel Co. accept?

We accept Credits Cards (Visa, American Express, and Master Card), Paypal, and “express checkout’ options such as Stripe, ApplePay, and GooglePay. 

What is the return policy?

If you believe you received the wrong order – keep it! We hope you will give it as a gift or donate it.

We hope you are fully satisfied with your experience and order! However, if you are not happy with your order, please feel free to drop us a line (within 14 days) at contact@PHIApparel.Co

How can I get in contact with someone?

You can visit our contact us page for our email, and social media information

 

 

Don’t see the answer you were looking for in the frequently asked questions area? Feel free to contact us